Terms of service

Last updated: October 12, 2026

These terms govern bookings of private transportation services from ZAMO Transfer (trade name of José Arturo Romero Santos, Cancún, Quintana Roo, Mexico). By booking, you accept these conditions.

1. Service

ZAMO provides private transfers to and from Cancún and Tulum airports, hotel-to-hotel transfers, long-distance trips, tours with a driver and private vehicles by the hour. The service is exclusive to your group: the vehicle is never shared with other passengers. Tours include transportation and driver only; tickets, guides, meals and activities are not included unless stated in writing.

2. Bookings

Your booking is confirmed once ZAMO sends you a confirmation by WhatsApp or email with date, time, route, vehicle and price. We recommend booking at least 24 hours in advance; shorter notice is subject to availability. You are responsible for providing accurate details (flight, time, hotel, number of passengers).

3. Prices

Prices are in Mexican pesos, per vehicle and not per person, and apply to the quoted route, service type and number of passengers. The US dollar amount is a reference at the day’s exchange rate. Toll fees are not included on transfers that say so. Route changes, extra stops or extra time may incur additional charges, which will be communicated beforehand.

4. Payment

You can pay on arrival in cash (pesos or dollars) or by card, or online when that option is available. Online payments are processed by Stripe. If you need a Mexican invoice (factura), request it when booking.

5. Airport arrivals and waiting time

We track your flight and adjust pickup to your actual arrival time. Each booking includes up to one hour of waiting time after landing. After that, if you have not shown up or contacted us, the service may be treated as a no-show. If you are delayed at immigration or baggage claim, message us on WhatsApp at 998 125 0076.

6. Passengers and luggage

The number of passengers may not exceed the capacity of the booked vehicle. Each passenger may bring standard luggage; special luggage (surfboards, golf bags, strollers, oversized items) and pets must be declared when booking. Baby seats are free on request. For safety, all passengers must wear seat belts.

7. Conduct

Smoking, carrying illegal substances or behavior that endangers the driver or other passengers is not allowed. In such cases the driver may end the service without refund. Damage to the vehicle caused by passengers will be charged to the booking holder.

8. Liability

Our vehicles carry passenger insurance. ZAMO is not liable for delays caused by traffic, weather, road closures, checkpoints or other causes beyond its control, nor for missed flights when the passenger did not keep the agreed pickup time. We are not responsible for items left in the vehicle, although we will do our best to return them.

9. Cancellations and changes

Cancellations, changes and refunds are governed by our cancellation policy.

10. Governing law

These terms are governed by the laws of Mexico. Any dispute will be submitted to the competent courts of Cancún, Quintana Roo, without prejudice to your rights under Mexico’s Federal Consumer Protection Law (PROFECO).

Contact

Email: reservas@zamotransfer.com · WhatsApp: 998 125 0076