Cancellation policy

Last updated: October 12, 2026

We know travel plans change. This policy applies to all ZAMO Transfer bookings.

Free cancellation

You can cancel free of charge up to 24 hours before your scheduled transfer time. If you paid online, we refund 100% of the amount paid.

Cancellations within 24 hours

Cancellations made less than 24 hours in advance are non-refundable. If you paid online, the amount is not returned; if you planned to pay on arrival, no charge applies.

No-shows

If you do not show up at the meeting point within the included waiting time (up to one hour after landing for airport arrivals, or 15 minutes for hotel pickups) and do not contact us, the service is treated as a no-show and is non-refundable. A delayed flight is not a no-show: we track your flight and wait for you.

Changes to your booking

You can change the date, time or details of your booking free of charge with at least 24 hours’ notice, subject to availability. If the change affects the route, vehicle or number of passengers, the price will be adjusted.

Cancellation by ZAMO

If ZAMO cannot provide the service for reasons within its control, we refund 100% of the amount paid. In cases of force majeure (hurricanes, road closures or government orders) we offer rescheduling or a full refund.

How to cancel and refund timing

Message us on WhatsApp at 998 125 0076 or email reservas@zamotransfer.com with the booking name and transfer date. Refunds go back to the original payment method and appear within 5 to 10 business days, depending on your bank.